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Cancellation Policy

BoatINN allows owners to choose among three standardized cancellation policies (Flexible, Moderate, and Strict) that we will enforce to protect both guest and host alike. Each listing and reservation on our site will clearly state the cancellation policy. Guests may cancel and review any penalties by viewing their travel plans and then clicking ‘Cancel’ on the appropriate reservation.

For reservations made more than 90 days before the check-in date cancellations policies will apply 87 days prior the check-in date. Before that, we won’t charge anything for any possible cancellations.

  • Cleaning fees are always refundable if the reservation is canceled before check-in.
  • The boatINN service fee is refundable within 24 hours from the moment that the reservation has been confirmed from both parties (it doesn’t apply the 48 hours prior the check in date).
  • The booking amount (the total amount you are charged) are refundable in certain circumstances as detailed below.
  • If there is a complaint from either party, notice must be given to boatINN within 24 hours of check-in.
  • BoatINN will mediate when necessary, and has the final say in all disputes.
  • A reservation is officially canceled when the guest clicks the cancellation button on the cancellation confirmation page, which they can find in Inbox > Your Trips > Cancel.
  • For a full refund (minus service fee) of the deposit, cancellation must be made up to 30 days prior to listing’s local check in time (or 3:00 PM if not specified) on the day of check in.
  • For a full refund (minus service fee) of total amount, cancellation must be made up to 15 days prior to listing’s local check in time (or 3:00 PM if not specified) on the day of check in.
  • Cancellations made less than 15 days before the check in are non refundable.
  • Cleaning fees are always refundable if the reservation is canceled before check-in.
  • The boatINN service fee is refundable within 24 hours from the moment that the reservation has been confirmed from both parties (it doesn’t apply the 48 hours prior the check in date).
  • The booking amount (the total amount you are charged) are refundable in certain circumstances as detailed below.
  • If there is a complaint from either party, notice must be given to boatINN within 24 hours of check-in.
  • BoatINN will mediate when necessary, and has the final say in all disputes.
  • A reservation is officially canceled when the guest clicks the cancellation button on the cancellation confirmation page, which they can find in Inbox > Your Trips > Cancel.
  • For a full refund (minus service fee) of the deposit, cancellation must be made up to 30 days prior to listing’s local check in time (or 3:00 PM if not specified) on the day of check in.
  • For a moderate refund of booking amount, cancellation must be made up to 15 days prior to listing’s local check in time (or 3:00 PM if not specified) on the day of check in. this case 50% of the booking amount will be refunded.
  • Cancellations made less than 15 days before the check in date are non refundable.
  • Cleaning fees are always refundable if the reservation is canceled before check-in.
  • The boatINN service fee is refundable within 24 hours from the moment that the reservation has been confirmed from both parties (it doesn’t apply the 48 hours prior the check in date).
  • The booking amount (the total amount you are charged) are refundable in certain circumstances as detailed below.
  • If there is a complaint from either party, notice must be given to boatINN within 24 hours of check-in.
  • BoatINN will mediate when necessary, and has the final say in all disputes.
  • A reservation is officially canceled when the guest clicks the cancellation button on the cancellation confirmation page, which they can find in Inbox > Your Trips > Cancel.
  • For a full refund (minus service fee) of the deposit, cancellation must be made up to 60 days prior to listing’s local check in time (or 3:00 PM if not specified) on the day of check in.
  • For a cancellation made less than 60 days prior to listing’s local check in time (or 3:00 PM if not specified) on the day of check in the deposit is not refundable.
  • For a cancellation made less than 30 days prior to listing’s local check in time (or 3:00 PM if not specified) on the day of check in the booking amount is not refundable.